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Phillips 66 HR Customer Service Representative in Bartlesville, Oklahoma

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Description

The HR Customer Service Representative is responsible for providing a high level of customer service to supervisors and employees that have HR related questions and/or requests. The HR Customer Service Representative is responsible to provide accurate and timely information for HR questions and/or requests in the areas of My HR Tools, payroll, HR data, HR plans and policies and talent management. The selected candidate will participate as an integral team member and will be a key contributor to the organization from a support capacity.

Responsibilities May Include

  • Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests

  • Clearly communicate HR objectives, policies, procedures, and government regulations

  • Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels

  • Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations

  • Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources

  • Work as a team member focusing on the customer experience, providing outstanding customer support

  • Recommend or suggest methods to simplify and enhance processes, procedures, and technologies

  • Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and Phillips 66 policy compliance

  • Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact

  • Create and review knowledge article content

  • Performs other related duties as assigned

Position Requirements

Basic/Required:

  • Legally authorized to work in the job posting country

  • High School Diploma or GED equivalent

  • 3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat.

  • Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint

Preferred:

  • Experience in SuccessFactors

  • Ability to follow written procedures and security guidelines

  • Good analytical skills and proven problem-solving abilities in a time-critical environment

  • Must be motivated and a self-directed individual committed to providing a high level of customer service

  • A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required

  • Great attention to detail

Located in northeast Oklahoma, Bartlesville is home to approximately 36,000 people. Area families appreciate the affordable cost of living and the conveniences a small town community offers while enjoying the cultural amenities of a larger metropolitan area. Bartlesville hosts many festivals including its own world-renowned OKM Music Festival. It has a symphony orchestra, Broadway series, dance companies, and an active art association. Among the state's 32 largest school districts, Bartlesville is an award-winning leader in STEM education and the high school is ranked among the best in the state by U.S. News & World Report. By the fall of 2020, every student will be provided a Chromebook. In July 2013 Coldwell Banker ranked Bartlesville #30 as one of the nation’s best “booming suburbs” to live in, based on economic factors, school quality, cost of living, crime rates, and other criteria. Phillips 66 has deep roots in Bartlesville dating back to 1917 when its predecessor-in-interest, Phillips Petroleum, was founded. Centrally located on major highways, it has close proximity to larger cities like Tulsa (45 miles) and Oklahoma City (123 miles). It’s only 18 miles to the Kansas border with Wichita and Kansas City well within driving distance.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of May 10, 2021 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 54017

Location: Oklahoma - Bartlesville

Job Field: Human Resources

Division : Human Resources

Technical Req : No

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