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Phillips 66 Senior Voice Engineer in Bartlesville, Oklahoma

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.


The Senior Voice Engineer provides expert level voice and collaboration support, ensures operational reliability and delivery of Unified Communications services for Phillips 66. The Senior Voice Engineer is responsible for design, implementation and the day-to-day support of end-user voice and video needs to sustain digital enablement of the work force. These aspects include network voice administration, network communications (LAN/WAN), voice and video tools support, and associated applications.

Responsibilities May Include

  • Understands, designs, deploys, and troubleshoots Cisco Unified Communications Manager dial plans and end points.

  • Provide Tier 4 troubleshooting and escalation support for unified communications issues.

  • Assess network requirements for large and small capital IT projects, designs network voice and video infrastructure and oversees implementation.

  • Help to set and maintain standards for voice networking equipment, software versions and hardware models.

  • Maintain the end-to-end availability and performance of mission critical services.

  • Configuration, installation, and administration of Cisco voice routers and Webex mesh servers.

  • Mentor Unified Communication team members to improve service support for customers.

  • Interact with and manage outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts.

  • Supports and administers Webex Video Conferencing Platform.

  • Deliver high quality customer support and maintenance for existing and future technology.

  • Drive operational excellence for daily operations by successfully managing changes and successfully completing system upgrades.

Position Requirements


  • Legally authorized to work in the job posting country

  • High School diploma or higher

  • 5 or more years of experience with migrating and troubleshooting SIP Trunks on a Cisco CUBE platform

  • 5 or more years of experience administrating Cisco Unified Communications Manager

  • 5 or more years of experience managing a Cisco Webex Communications platform

  • 5 or more years of experience working in a large, global IT organization

  • 5 or more years of experience supporting large, complex, business critical enterprise services

  • 5 or more years of experience implementing new technologies for innovation, agility, and stability initiatives

  • 5 or more years of experience working with enterprise IT vendors

  • 5 or more years working on large capital Network projects

  • Willing and able to travel up to 10% of the time


  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or related field

  • Cisco Certified Network Associate or Professional Colab (CCNA/CCNP) certification

  • Understanding or ability to learn the cultural and business differences between business units so that solutions and/or delivery approaches are tailored to meet the needs of each BU

  • Strong communication, collaboration, troubleshooting, and analytical skills

  • Ability to deliver results across a diverse set of competing priorities

  • 7 or more years of experience delivering as part of a team the following service areas: routing and switching, LAN/WAN technologies, and voice technologies

  • Proven experience building trust within the team, seeking others’ perspectives, and working for the greater good, all with a focus towards driving positive business results

Located in northeast Oklahoma, Bartlesville is home to approximately 36,000 people. Area families appreciate the affordable cost of living and the conveniences a small town community offers while enjoying the cultural amenities of a larger metropolitan area. Bartlesville hosts many festivals including its own world-renowned OKM Music Festival. It has a symphony orchestra, Broadway series, dance companies, and an active art association. Among the state's 32 largest school districts, Bartlesville is an award-winning leader in STEM education and the high school is ranked among the best in the state by U.S. News & World Report. By the fall of 2020, every student will be provided a Chromebook. In July 2013 Coldwell Banker ranked Bartlesville #30 as one of the nation’s best “booming suburbs” to live in, based on economic factors, school quality, cost of living, crime rates, and other criteria. Phillips 66 has deep roots in Bartlesville dating back to 1917 when its predecessor-in-interest, Phillips Petroleum, was founded. Centrally located on major highways, it has close proximity to larger cities like Tulsa (45 miles) and Oklahoma City (123 miles). It’s only 18 miles to the Kansas border with Wichita and Kansas City well within driving distance.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of May 12, 2021 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 53993

Location: Oklahoma - Bartlesville

Job Field: Information Technology

Division : Information Technology

Technical Req : No