Phillips 66 Account Specialist in Houston, Texas
. Phillips 66 & YOU - Together we can fuel the future
As part of the Finished Lubricants, Product Strategy organization, the Account Specialist is responsible for managing the direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, and invoicing. This position must have a strong ability to network with internal customers within P66 Lubricants’ value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities.
Responsibilities May Include:
Entering orders and corresponding with customers to process order changes
Processing buyback credit and supplemental allowance transaction blocks and work cross-functionally to resolve
Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met
Managing product shipments and follow through to ensure they arrive at customer’s location on time
Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout
Being a resolution focal point for conversations with customers regarding order issues and complaints
Developing close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service
Managing communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance
Developing the ability to back-up other Customer Service Center roles for vacation relief or workload surges
Enforcing Phillips 66’s loading policy when resolving transactions and order issues with customers
Legally authorized to work in the job posting country
1 or more years of customer facing experience
Proficient with Microsoft Office and SAP
Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms
Communication skills: Advanced level, verbal and written
Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements
Pioneering leaders and groundbreaking product lines have helped Phillips 66 evolve into the fourth-largest lubricants supplier in the United States. With world-class research and development facilities and eight proprietary blending and packaging facilities, Phillips 66 lubricants are sold in more than 80 countries. We reach across every key lubricants market, including automotive, trucking, agriculture, aviation, power generation, mining and construction. We manufacture and sell automotive, commercial, industrial and specialty lubricants, which are marketed worldwide under the Phillips 66, Kendall and Red Line brands, as well as other private label brands. We also market Group II Pure Performance base oils globally, and import and market Group III Ultra-S base oils through an agreement with South Korea’s S-Oil corporation.
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:
Annual Variable Cash Incentive Program (VCIP) bonus
8% 401k company match
Cash Balance Account pension
Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about Phillips 66 Total Rewards at hr.phillips66.com/ .
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow by visiting phillips66.com .
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of December 1, 2023
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities