Phillips 66 IT Incident Commander in Houston, Texas
Phillips 66 & YOU - Together we can fuel the future
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.
The IT Incident Commander will be responsible for driving the Incident Response and Problem Management processes. This includes driving the development and maintenance of the major incident and problem management processes to ensure service is restored as quickly as possible and business critical SLA metrics are met.
Position can be located in Houston, TX or Bartlesville, OK
Responsibilities May Include
Lead the major incident response team(s) as Incident Commander to diagnose and restore service as soon as possible on 7x24x365 basis to support business operations
Drive adherence to the major incident process to meet SLA/SLO KPI’s
Manage the incident to determine scope, urgency, and potential impact to the business
Coordinate the triage, recovery, and communication streams during all major incidents
Track and document incidents from initial detection through final resolution using a technical lens.
Serving as technical expert and liaison to IT Leadership Team to explain incident details and present deep-dive RCA documents to both IT Leadership and Business Leaders.
Conduct after-action reviews & RCA investigations with all parties actively engaged for cause mappings and RCA (root cause).
Work with various IT and Business teams to develop action recovery plans
Perform regular reviews with operations and business application teams on recurring incidents and determine root cause resolution
Work with key vendors/stakeholders on incident management and escalation processes along with reviewing/documenting all SLA/SLO metrics
Legally authorized to work in the job posting country
Bachelor’s degree or higher
5 or more years of IT operations experience
Strong understanding of ITIL and Incident Management and Problem Management Processes
Strong Problem Solving and out of box thinking
Work flexibility and availability to drive major incident response/resolution on 7x24x365 to support business operations
Strong communication, problem solving, and analytical skills in high pressure situations
Investigative, inquisitive, and energetic
Flexibility to balance multiple assignments in a fast-paced environment
Ability to clearly communicate verbally and in writing to business and senior leaders
Foundational understanding of IT cloud, security, server, storage, and network principles
Bachelor’s degree or higher in Information Technology, Computer Science, Information Systems, or related field
10 or more years of experience in IT operations implementing and supporting applications
4 or more years of experience dedicated to incident and problem management
Understanding of existing disaster recovery solutions
Excellent oral and written communication skills to convey plans, exercises, and activities
Working background in AWS, Azure, SAP, ServiceNow, SalesForce and/or other technologies
Ability to interact with technical, non-technical, and management staff
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of December 6, 2021 .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities
Requisition ID: 55226
Location: Oklahoma - Bartlesville
Job Field: Information Technology
Division : Information Technology
Technical Req : No