Phillips 66 Lake Charles Support Analyst in Westlake, Louisiana
Phillips 66 & YOU - Together we can fuel the future
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.
Learn more about Phillips 66 and watch our video "Trying New Things" by visiting phillips66.com/about.
The IT Support Analys t will provide technical support to business users at the Phillips 66 Lake Charles Manufacturing Complex, midstream, and other Phillips 66 offices in the Lake Charles support area. This is an entry level desktop and TCOM support position that will be responsible for troubleshooting, managing, monitoring, and providing hands on support for desktop computers, iPad and iPhones, network hardware, and assisting users with common office applications. The role will report to the Lake Charles IT Area Lead and will participate in corporate technical knowledge sharing/best practice network teams.
Responsibilities May Include
Providing reliable and efficient end user support for personal computing environments and critical business applications
Troubleshooting and mitigating build, application, and system performance issues
Building and maintaining relationships with technical partners in the business
Coordinating resources and suppliers to complete projects and work requests
Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities
Able to identify process improvements and propagate best practices
Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices
Provide network infrastructure maintenance and support
Track and maintain IT hardware
Maintain service delivery while following safety practices
Maintaining documentation of supported systems
Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure
Legally authorized to work in the job posting country
High school diploma or GED equivalent
2 or more years of experience in applicable Information Technology discipline
1 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
Ability to safely operate a motor vehicle in the refinery around process equipment
Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
Able to bend, stoop, or crawl under furniture to connect wiring
Able to bend to pick up equipment and load pull cart
Able to lift an individual item weighing up to 30 lbs.
Able to push/pull equipment on a cart of up to 100 lbs.
Able to climb 4 or more flights of stairs to access field hardware
Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be
Bachelor's degree in MIS, Computer Science or equivalent
3 or more years of experience in Information Technology discipline
2 or more years of experience supporting Microsoft Windows Operating Systems, iPhones or iPads, and/or meeting place technologies
1 or more years experience supporting various network hardware components
Ability to create an environment of inclusiveness and foster communication
Ability to engender trust and confidence
Active learner with good business knowledge
Ability to influence individuals and groups
Ability to demonstrate a high level of initiative and results driven effort
Ability to manage and perform multiple tasks concurrently
Proven discipline in following operational standards and processes
Demonstrated strong analytical and problem-solving skills
Proven verbal and written communication skills for direct customer interaction
Proven ability to master and apply advanced and specialized technical training
Proven ability to work well with business, and local and remote IT resources
Proven ability to deliver on commitments
The Lake Charles Refinery is located in Westlake, Louisiana. Refinery facilities include crude distilling, naphtha reforming, fluid catalytic cracking, alkylation, hydrocracking, hydrodesulfurization and delayed coking units. Facilities also include a specialty coker and calciner. The refinery processes a mixture of light to heavy, low- and high sulfur and low- and high-acid crude oils. It receives domestic, Canadian and other foreign crude oil through truck, pipeline, marine transportation and terminals, including the Beaumont and Clifton Ridge terminals and the Bayou Bridge Pipeline. Lake Charles produces a high percentage of transportation fuels. Other products include off-road diesel, home heating oil, feedstock for our Excel Paralubes joint venture, specialty graphite petroleum coke and petroleum coke. Refined products are distributed in the southeastern and eastern United States by truck, rail car, barge or pipelines and exported to Latin America and West Africa.
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:
Annual Variable Cash Incentive Program (VCIP) bonus
8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance
Cash Balance Account pension
Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of March 24, 2023
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities
Requisition ID: 57327
Location: Louisiana - Westlake
Job Field: Information Technology
Division : Information Technology
Technical Req : No